Returns & Refunds Policy

At Vaydr, we stand behind our products and want every customer to feel confident in their purchase. If something isn’t right, we’ll work with you to make it right within the guidelines below.

30-Day Satisfaction Window

We offer a 30-day return window from the date of delivery.

If you are not satisfied with your purchase, you may request:

  • A refund

  • An exchange

Requests must be initiated within 30 days of delivery.

Eligible Returns

To be eligible for a return:

  • The item must be in good condition

  • Sunglasses must be returned with frames and lenses intact

  • Packaging and accessories should be included when possible

Normal wear and fit testing are acceptable. Excessive damage, intentional misuse, or missing components may void eligibility.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, modification, or negligence

  • Products showing signs of intentional damage or tampering

  • Clearance or final-sale items (if applicable and clearly marked)

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing may take 5–10 business days, depending on your bank or card issuer

Original shipping fees are non-refundable, unless the return is due to an error on our part.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived defective or incorrect

  • We recommend using a trackable shipping service

Vaydr is not responsible for lost return shipments.

Exchanges

If you’d like a different size, style, or model:

  • Exchanges are subject to availability

  • We may recommend a better fit or alternative product before processing the exchange

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 7 days of delivery with photos and your order number.

We will cover return shipping and provide a replacement or refund as appropriate.

Abuse Prevention & Fair Use

To ensure fairness for all customers, Vaydr reserves the right to:

  • Limit returns or refunds from accounts with excessive return activity

  • Deny requests that appear fraudulent, abusive, or outside policy guidelines

  • Require additional verification for high-value or repeat refund requests

This policy exists to protect both our customers and our small business.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback.

Unauthorized chargebacks may result in:

  • Return or refund denial

  • Future order restrictions

How to Initiate a Return

To start a return or refund request, reach out to us using the contact form on our contact page.

Please include:

  • Your order number

  • Reason for the request

  • Photos (if applicable)

Final Notes

Vaydr products are designed to enhance privacy and comfort, not guarantee specific outcomes. Returns based on performance expectations outside the product’s stated capabilities may be subject to review.