Warranty Policy

Vaydr 5-Year Limited Warranty

If something goes wrong because of how we made your eyewear, we'll make it right.

How Long You're Covered

Bought at vaydr.com: 5 years from your order date, automatically. No registration needed.

Bought from an authorized retailer or marketplace: 1 year from purchase, extended to 5 years when you register at vaydr.com/pages/warranty within 60 days with proof of purchase.

What's Covered

Defects in materials and workmanship under normal use:

  • Frame: cracking, breaking, or warping
  • Hardware: hinges, screws, and mounting hardware
  • Lenses: delamination or manufacturing irregularities that affect optical clarity
  • GLX performance: lenses that no longer filter near-infrared light to our published specification. If your lenses become see-through on a near-infrared camera, such as a security camera in night mode, send them in and we'll test them.

What We'll Do

We'll repair or replace your pair with the same or a comparable model, at our choice, at no charge, and ship it free within the U.S.

What's Not Covered

  • Lens scratches and cosmetic wear that doesn't affect function
  • Accidental damage, including drops, impacts, bending, or crushing
  • Lost or stolen eyewear
  • Misuse, neglect, or modification of the product
  • Damage from extreme heat, chemicals, or solvents
  • Purchases from unauthorized sellers

Lost & Broken Replacement

For everything the warranty doesn't cover: scratched, broken, or lost, get 50% off the current price of the same or a comparable model. Any reason, no photos, no story.

Limited to one replacement per 12-month period and three replacements total per original pair purchased, within your 5-year coverage. Replacements carry the remainder of the original warranty and don't start a new replacement allowance.

To use it, email us from the address on your order and we'll send a single-use code.

How to Make a Claim

  1. Email vaydrsupport@vaydr.com with the subject line "Warranty Claim"
  2. Include your order number and a brief description of the issue
  3. Attach a photo or short video showing the defect

We respond within 2–3 business days. We don't make you jump through hoops. If it's a legitimate defect, we'll take care of it.

The Fine Print

This limited warranty is given by Vaydr LLC to the original purchaser and is not transferable. Claims are subject to verification of purchase through our records. Vaydr eyewear is designed to make facial recognition less reliable; this warranty does not guarantee that you will not be identified.

Implied warranties are limited to the duration of this warranty. Vaydr LLC is not liable for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country.

Questions? Reach us at vaydrsupport@vaydr.com